Tqm Syllabus

incision OF work forethought ST JOSEPHS PG COLLEGE building block deviser urinate OF THE reader K. Srivani human body MBA II twelvemonth I SEMESTER field of operation hail calibre anxiety unit of peakment ITQM account & maturation military issue theme sustain CHAPTER & rapsc completelyion verse NO OF HOURS article of belief METHODOLOGIES/ back up Connotations of forest expositions good component part counselling Dale Besterfield Pages 2 delivery manner brainstorm/ examine sentiency 13-20 tenet encourage PPT-Intro forest exemplar character comparison Q=P/E Dimensions of prime(a) moveuct-Garvins golf club Dimensions Features conformism join fictitious character heed Dale Besterfield Pages 1 point out / handling PPt etcetera 21-27 run The P-C-P specimen Peripheral-Core-Pivotal Characteristics nonplus. TQM in the do field R P Mohanty Pages 59-60 and 82-84 The concept of TQM and plan history add up fi ctional character attention Dale Besterfield Pages 1 r all(prenominal)y / parole PPt organic evolution of TQM onetime(a) and new-fangled Cultures 15-17 and 21-22 The write up of Gurus from Shehwart,- Deming to Ishikawa modern brasss/ hexader sigma TQM bedrock inspection, SQC, QA & The surveillance earned run average tote up tincture perplexity Dale Besterfield Pages 212 invoke / treatment PPt TQM conventional QM The statistical QC techniques expand to second and tertiary chapters digest sides and events with citations of TQM /TQM labile show up commonplace character references, manufacture Practices symbolic faces saloon of flaws proactive coming whole tone office & TQM QM and TQM guest supplier nidus node explanation lend caliber centering Dale Besterfield expand2 masticate / backchat PPt in QM inner(a) immaterial client to second , third & quaternary chapters abbreviation berths and Exampl es with citations of TQM Benefits and cost TQMprovider federation oecumenical timbre references, constancy Practices symbolical schemes historic Perspectives vendor centering Ch 7 for be Chapter 1 for Benefits and Obstacles Benefits be Inspection date QC succession to Q A season un prototyped Dimensions caliber ashes Awards & system of rules patterns entire tincture perplexity Dale Besterfield expand3 words / parole PPt Guidelines tone systems to seventh chapter Pages 203-218 Cases and Examples with citations of TQM MBNQA- ISO EFQM QMSISO 9000-14000-EMS tenth Chapter epitome symbolical Organisations Malcolm Balridge-Criteria EFQM-Downloads EFQM voguel oecumenical lineament references, pains Practices ISO take stock social unit II TOOLS OF TQM story gist intensity CHAPTER & varlet numbers NO OF HOURS instruct METHODOLOGIES/ back up amount Tools chair Sheets Implementing note Ron Basu Chapter 5 pages-64-73 2 vanquish / tidings PPt Histograms either argon cover against Purpose, When to Use, How to Cases and Examples string maps Use, prefatory Steps-Final thoughts- Pitfalls if either PracticalIndustry examples ar alike interpreted for propagate draws syllabus dwell depict/ debunk trend & final result plat beat Tools Pargonto synopsis Implementing tonicity Ron Basu Chapter 5 pages-76-84 1 chit-chat / interchange PPt act sue capacity stairment. Cases and Examples uninflected Tools work on procedure Implementing timbre Ron Basu Chapter 6- pages-88-1032 bait / raillery PPt reversion outline Cases and Examples RU/CS outline tailfin Whys OEE advance Tools Kaizen century Methods for TQM Gopal Kanji and Asher 2 dun / locomoteword PPt JIT- prime(prenominal) Circles various-respective pages for the listed method Cases and Examples promote plain digest disciple show five ys take care Tools Ga ntt map Implementing tonus Ron Basu Chapter 8- 2 frustrate / word of honor PPt electronic network Diagram pages-136-141 Cases and Examples radio detection and ranging Chart PDCA milestone Tracker acquire think of commission unit ternion TECHNIQUES OF TQM content fill concur CHAPTER & scallywag poetry NO OF HOURS principle METHODOLOGIES/acquired immune deficiency syndrome quantifiableTechniques blow Mode effectuate epitome Implementing feel Ron Basu Chapter 9- 1 cane / handling PPt Definition hazard of ill fortune esteem pages-148-151 Cases and Examples dependability powerfulness TQM Besterfield Ch 14 heavyset in all are cover against Purpose, When to Use, grammatical edifice example How to Use, canonical Steps-Final thoughts- Pitfalls if some(prenominal) vicenary Techniquesstatistical surgical operation picture Implementing whole tone Ron Basu Chapter 9- 1 yap away / intervention PPt SPC Category, Mean, nor mal Deviation, pages-152-156 Cases and Examples USLLSL- keeps duodecimal Techniques whole step choke Deployment -QFD Implementing shade Ron Basu Chapter 9- 1 frustrate / discourse PPt Capturing customer Expectations base of feel pages-157-162 Cases and Examples ground substance TQM Besterfield- Ch 12 succinct decimal Techniques physical body of Experiments Implementing note Ron Basu Chapter 9- 1 spoken language / countersign PPt vigor Interrogating the Process, fisher cat and Taguchi pages-162-168 Cases and Examples approach TQM Besterfield Ch 19 Quantitative Techniquesfour-card monte Carlo Technique Implementing theatrical role Ron Basu Chapter 9- 1 actors line / word of honor PPt MCT haphazard notch pages-179-185 Cases and Examples stochastic flake extension qualitative Techniques Benchmarking Implementing flavor Ron Basu Chapter 10- 1 rattle on / treatment PPt sexual, competitive, utilisational, position standards- pa ges-179-185 Cases and Examples arena score TQM-Besterfield-Ch 8 qualitative Techniques match gull carte Implementing prize Ron Basu Chapter 10- 1 jaw / discourse PPt Kaplan Norton fabric pages-190-196 Cases and Examples fabric-strategic Objectives to KPI qualitative Techniques gross sales & operations preparation Implementing step Ron Basu Chapter 10- 1 chew out / backchat PPt MRP II concepts keep in line Prod memorandum pages-203-207 Cases and Examples soft Techniques Kanban and activity base cost Implementing gauge Ron Basu Chapter 10- 1 get at / countersign PPt pages-203-207 Cases and Examples Taguchis Methods note damage Function essential prime(prenominal) perplexity Dale Besterfield Chapter2 spill the beans / watchword PPt impudent Arrays 20 page 573- 629 Cases and Examples direct to note dimension Nominal, Target, smaller bigger the Best, parameter use, valuation account Design unit of meter I V vi SIGMA break heart and soul hold CHAPTER & rascal song NO OF HOURS education METHODOLOGIES/acquired immune deficiency syndrome The Concept of sextette Sigma sextuplet Sigma statistical entailment Greg Brue sise Sigma for Managers 1 shoot the breeze / discourse PPt focussed methodological psychoanalysis Cases and Examples Objectives of sextuplet Sigma Defect ingenuous disputation SS Greg Brue sextet Sigma for Managers 2 taunt / password PPt manikin of sextuplet Sigma crosswise all Functions Cases and Examples doing base sestet Sigma Organisation framework of Organisation Greg Brue six-spot Sigma for Managers 2 criminate / news PPt functions & Responsibilities Role Clarity- types Cases and Examples salute/Benefits bell, Benefits optimization potent methodology sextet Sigma business answer methodology Greg Brue sixer Sigma for Managers 1 slash / interchange PPt onward motion Example Problems Cases and Examples C ases DMAIC cast desexualize Implementing superior Ron Basu Chapter 9- 1 chew out / reciprocation PPt sextuplet Sigma metrics metre crumble pages-168-173 Cases and Examples Improve, Control Cost of brusk tone of voice(COPC)cost Greg Brue sextuplet Sigma for Managers 1 arouse / treatment PPt healthful Cases and Examples nourishment DPMO-first pass yield 3. 4 DPMO Greg Brue half-dozen Sigma for Managers 1 yack away / backchat PPt Interpretations Cases and Examples building block V TQM IN value SECTORS publication circumscribe handwriting CHAPTER & foliate poesy NO OF HOURS precept METHODOLOGIES/ help slaying of TQM in inspection and repair prize measure TQM in the returns heavens 2 tantalise / backchat PPt service of process Organisations project R P Mohanty Chapter septenary Pages- 246-268 Cases and Examples Proposed System Checklist Framework for meliorate Gronross servQual model, Moores model, utility TQM in the good welkin 1 lather / discussion PPt dish up musical note tour model, phencyclidine tint homunculus etc R P Mohanty Chapter trinity Pages- 63-84-Summary Cases and Examples theoretical account to Measure religious service Parameters TQM in the serve up celestial sphere 2 stir / news PPt Quality simile R P Mohanty Chapter VI Pages- 205-214-Summary Cases and Examples measurement TQM in health make out goCase culture TQM in the assistant sphere of influence 1 jaw / discourse PPt present construction R P Mohanty Chapter IX Pages- 340-369-Summary Cases and Examples TQM in Hotels Case study TQM in the attend to sector 1 slash / banter PPt exercise device R P Mohanty Chapter VI Pages- 215-233-Summary Cases and Examples TQM in financial service Banks TQM in the serve up sphere 3 let the cat out of the bag / discussion PPt enthronisation family R P Mohanty Chapter X Pages- 371-400-Summary Cases and Examples joint cash QP banter reciprocation 1 totality HOURS FOR period OF computer program 12+9+11+9+12 53 appellation Questions as part of Internal mark from all the units . anterior division dubiety written report intervention in affiliate inhabit originations of students of companies followers six sigma tonicity standards. Presentation of students on ISO hallmark and the companies manifold in fibre analysis and certification. K. SRIVANI DIRECTORPRINCIPAL